· GENERAL INFORMATION
WHEN WILL I RECEIVE INFORMATION FROM YOU?
We mail out information to all enrolled campers in late March / early April. If you have not received the mailing by the end of April, please contact our office. You may also sign up on our website at www.campbaggage.com
WHAT STATES DO YOU SERVICE?
We provide door to door baggage service for people who live in Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, Washington DC, and Northern Virginia. We also provide service to families in South East Florida (Miami-Dade, Broward, and Palm Beach County).
WHAT ABOUT BAGGAGE LABELS?
Please remove all old tags to avoid confusion! Color coded Camp Baggage tags will be included in your pick up information packet that is mailed out in early June. Having your own permanent luggage tag, or other form of identification on the baggage is highly recommended.
WHAT SIZE BAGGAGE CAN WE SEND?
All camp duffel bags, and soft trunks within reason, are acceptable. However, each bag in excess of 80 pounds will incur an additional $20 charge. This policy is an effort to prevent injury to our drivers, and your child's camp counselors.
WHY IS THERE A LATE ENROLLMENT PENALTY?
Due to the complexity of planning, we must have necessary lead time. This ensures that your stop will be mapped into the appropriate service area. Due to truck capacities, Camp Baggage cannot guarantee service for enrollment forms and payment received after the May deadline.
· ENROLLMENT FORM, SERVICE OPTIONS etc
CAN I PUT ALL MY CHILDREN ON ONE FORM?
To avoid confusion, please use a separate form for each child.
WHY DO YOU NEED SUCH SPECIFIC DIRECTION?
Our Camp Baggage drivers are not from your area, but our trucks are equipped with GPS navigation units. If you know your address is not found by computer mapping programs, please provide directions from the nearest main road, or cross street.
WHY IS THERE A LATE ENROLLMENT PENALTY?
Due to the complex planning involved, we must have necessary lead time to plan our routes. Due to limited truck capacities, Camp Baggage cannot guarantee service for enrollment forms and payments received after the May deadline.
DO YOU OFFER A SIBLING DISCOUNT IF I HAVE MORE THAN ONE CHILD USING YOUR SERVICE?
Yes. We offer a sibling discount of $10 for each family member at the same address using our service.
WILL WE GET A REFUND IF WE DO NOT HAVE AS MUCH BAGGAGE AS WE PAID FOR?
If you notify us at least 5 days in advance, we will be happy to issue you a refund. If we show up at either your home or camp, and there is a discrepancy, you are still responsible for the space you booked in our truck.
THE MAY ENROLLMENT DEADLINE HAS PASSED, BUT MY CHILD ONLY NEEDS BAGGAGE SERVICE HOME FROM CAMP. DO I STILL HAVE TO PAY THE $25 LATE FEE? (This also applies to SECOND SESSION campers)
No. The Enrollment Penalty is to encourage people who require June service to enroll early. This allows us the necessary time to plan our routes. If you have a second session camper, or only want the bags delivered home at the end of camp you will not be penalized. Please enroll with us at least 14 days before you require service.
· WHAT ABOUT ADDITIONAL BAGGAGE
IT DOESN’T ALL FIT IN TWO BAGS. CAN I SEND MORE BAGGAGE THAN I PAID FOR?
Not a problem. You can leave the extra baggage with your other bags. Our drivers carry extra tags, and will tag your extra baggage at the time of pick up. Please make sure that all your bags all have some form of permanent identification on them. You will be invoiced for any extra baggage once we complete our inventory checks.
SHOULD WE CALL YOUR OFFICE WHEN SENDING ADDITIONAL BAGGAGE?
Yes. It never hurts to alert us that you will be sending additional pieces. We can then let our driver’s know, and advise you of the additional payment due.
WHAT ABOUT SENDING A SLEEPING BAG?
We will accept sleeping bags, but they must have some form of permanent identification. You can avoid additional charges by packing sleeping bags inside your duffel bags. Sleeping bags must not be tied, or taped to other baggage.
CAN WE DELETE ADDITIONAL BAGGAGE AFTER THE ENROLLMENT DEADLINE HAS PASSED?
Yes. Let us know at least five days in advance, and you will be credited for the items you no longer need transported.
· WHAT ABOUT SPORTS EQUIPMENT
CAN WE SEND GOLF CLUBS?
Yes. The charge is $40 round trip. Please make sure that the clubs are secure inside a golf travel case, or box.
CAN WE SHIP A WATER-SKI?
Yes. The charge is $40 round trip, and the ski must be packaged appropriately.
CAN WE SHIP HOCKEY, AND LACROSSE STICKS?
Yes. The charge is $20 round trip. Although we do not require it, we recommend that you pack sports sticks in boxes. This protects them from damage, and makes them much easier to label with the required information. Multiple sticks can be packed in one box, and will only be charged the $20 price. Camp Baggage is not responsible for damaged sports equipment that was shipped without protective packaging.
· PACKING TIPS
It is always a good idea to pack your child’s toiletries in a sealable plastic bag.
If it is possible for your child to bring a small bag when they travel to camp, you should use that to your advantage. Taking your smaller expensive / breakable items in your carryon bag eliminates the risk that they will be damaged while in transit.
· PICK UP OR DELIVERY AT YOUR HOME
HOW LONG BEFORE CAMP STARTS DO YOU NORMALLY PICK UP THE BAGGAGE?
Camp Baggage will pick up from your home 7-10 days before the start of camp. Your camp requires us to deliver the bags 4-5 days before opening day, so 7-10 days is the minimum time we need to get the baggage sorted, and delivered to camp.
CAN YOU GIVE AN EXACT PICK UP DATE AND TIME?
In early June you will receive an information packet including a specific date, and an estimated time of pick up.
CAN WE CHANGE THE DATE OR TIME OF OUR PICK UP?
Due to advance scheduling, and truck capacities it is not possible the date or time we will be at your house.
WHAT IF IT IS RAINING ON THE DAY OF PICK UP?
If you need to leave the baggage outside, please try to do so under some kind of cover. If the baggage is not in clear view, please leave a note at your door explaining where it is located.
WHAT DO WE DO IF WE CANNOT BE HOME THE DAY OF PICK UP?
No problem. The majority of people we service do not stay home to meet our drivers. Leave the baggage somewhere protected, but also accessible. Possible ideas are: Front porch, covered back deck, inside your garage (call us with the code), with a neighbor, or with another camper in your area.
LAST YEAR YOU PICKED UP MY HOUSE EARLY IN THE MORNING. CAN I ASSUME THAT IT WILL BE THE SAME THIS YEAR?
No. Enrollments change from year to year, and as a result, so do our routes.
YOU PICKED UP FROM A FRIEND OF MINE WHO LIVES A FEW STREETS AWAY HOURS AGO, BUT MY BAGS ARE STILL HERE. DID YOU FORGET ABOUT ME?
We have many trucks that cover the same service area. Due to high concentration in some areas, you and your friend may not be on the same truck route.
THE ESTIMATED TIME WINDOW YOU GAVE US HAS NOW PASSED. WHAT SHOULD WE DO?
Please understand that things can, and do go wrong due to unforeseen circumstances. Things like weather, traffic, and directions difficulties are just some of the variables our drivers are faced with. All our employees are instructed to call ahead and update you when problems arise. We make every effort possible to stay on time.
THE BAGGAGE IS GONE, BUT CAN YOU CONFIRM THAT YOU PICKED IT UP?
Our drivers will leave a postcard letting you know that they were at your house. You can then rest assured that your baggage is safely on its way to camp.
WHEN WILL THE BAGGAGE ARRIVE AT CAMP?
The baggage arrives at camp during counselor orientation, usually 4-5 days before opening day.
IF WE LOCK THE BAGGAGE, WHAT SHOULD WE DO WITH THE KEY?
Bags go directly from our trucks to camp. If you do choose to lock your baggage, make sure you follow your camp’s instructions regarding the key / combination code.
IS IT APPROPRIATE TO TIP CAMP BAGGAGE DRIVERS?
Tips are appreciated, but never expected. Our drivers are hard working, responsible college students working their way through school.
· QUESTIONS CONCERNING DELIVERY HOME
CAN WE HAVE OUR BAGGAGE RETURNED TO A DIFFERENT ADDRESS?
Yes. If you need to change the address for return service, please let our office know as soon as possible. You may have the baggage returned to a neighbor or nearby friend, but we must have adequate lead time to adjust return tags etc.
WHAT IF MY CHILD’S SESSION HAS CHANGED?
Notify Camp Baggage as soon as possible. We will make every effort to accommodate your needs.
WHEN CAN WE EXPECT OUR BAGGAGE TO BE DELIVERED AFTER CAMP ENDS?
MA, RI, CT, NY, NJ, PA, MD, DC families will received their baggage approximately 1-3 days after camp ends. Florida families will receive their baggage approximately 7 days after camp ends.
WE WILL NOT BE HOME ON THE DAY OF DROP OFF. WHAT SHOULD WE DO?
Don’t worry. Our drivers will leave the bags in a protected area somewhere around your house. Let our office know if you would like them left in a specific place, or leave a note on your front door.
